Refund & Cancellation Policy
Effective Date: [15/07/2026]
At Soulful Trips, we strive to provide a smooth and enjoyable travel experience. We understand that travel plans may change unexpectedly. Please read our Refund & Cancellation Policy carefully before making a booking.
1. Booking Cancellation
Customers may cancel their booking by contacting Soulful Trips through phone, email, or WhatsApp.
Cancellation requests will be processed based on the date of cancellation and the applicable cancellation charges.
2. Cancellation Charges
| Cancellation Period | Refund Eligibility |
|---|---|
| 30 days or more before departure | 90% refund (excluding processing charges) |
| 15–29 days before departure | 50% refund |
| 7–14 days before departure | 25% refund |
| Less than 7 days before departure | No Refund |
| No Show / Trip Started | No Refund |
Note: Some packages, flights, hotels, permits, or special offers may have different cancellation terms as specified at the time of booking.
3. Non-Refundable Charges
The following charges are generally non-refundable:
- Flight Tickets
- Visa Fees
- Passport Fees
- Travel Insurance
- Government Taxes & Entry Fees
- Hotel or Vendor Cancellation Charges
- Processing or Service Charges
4. Refund Process
- Approved refunds will be processed within 7–14 business days.
- Refunds will be credited to the original payment method whenever possible.
- Processing time may vary depending on the bank or payment provider.
5. Changes to Bookings
Requests to change travel dates, destinations, or traveler details are subject to availability and may involve additional charges.
6. Cancellation by Soulful Trips
If Soulful Trips cancels a tour due to unforeseen circumstances such as:
- Natural disasters
- Government restrictions
- Safety concerns
- Operational issues
Customers will be offered one of the following options:
- Reschedule to a future departure
- Travel credit for future bookings
- Refund, where applicable
7. No Refund Situations
No refund will be provided in the following cases:
- Failure to report for the tour on time.
- Voluntary cancellation after the trip has started.
- Missing required travel documents.
- Denied boarding due to personal reasons.
- Violation of tour rules resulting in removal from the tour.
8. Force Majeure
Soulful Trips shall not be held responsible for cancellations, delays, or changes caused by events beyond our control, including:
- Natural calamities
- Floods
- Landslides
- Pandemics
- Political unrest
- Strikes
- Government regulations
- Flight or transport disruptions
Refunds in such cases will be subject to the policies of airlines, hotels, transport providers, and other service partners.
Contact Us
Soulful Trips
📍 Address: [Your Office Address]
📞 Phone: +91 7893551235
✉️ Email: soulfultrips365@gmail.com
💬 WhatsApp: +91 7893551235
🌐 Website: www.soulfultrips.com